The Customer is Always Right– Always?

I had lunch with a music composer some time back, celebrating a successful video project he and I had worked on together, when we got to discussing clients. This is sort of standard operating procedure when creatives-for-hire get together.

We both shared something in common– we both as part of our modus operandi retained creative control over the projects we produced, at least most of the time.

He said, “I have a philosophy. I tell potential clients ‘if you know what you want, you don’t want me.’”

I tried to put my head around that, since clearly they wanted him, or they wouldn’t be discussing a project with him.

He went on. “What I mean is, if they have already figured out what they want musically, without even discussing the their need, goals, expected results, and more, then they want to skip the best of what I can offer them.

“How’s that?” I said, channeling Jack Webb.

“I offer problem-solving”, he replied. “If they’ve figured out the answer, then I’m just a contracter, not an architect.”

Which reminded me of the single most often asked question we used to get at Sorgel-Lee in the old slide days. After a pasrticularly successful project, one in which we had analyzed a need, suggested an approach,wrote a script, shot the picture sequences, created dazzling animations, and put the whole thing together to a remarkable, Hollywood-style soundtrack, the client would declare:

“That was great. What kind of camera do you use?”

Like the camera was going to grant that individual the sudden talents of the 10-person team it may have taken to create the multimedia project that had just gotten him a promotion or corner office.

Which is why we never worked by the hour, only by project quote. You need some video shot? There are freelance shooters for that. Our shooters are working on projects that we have written and are directing.

You’ve got a script? Good for you. There are plenty of production companies that will risk their reputations and highlight reels producing your script. But we had a style, and it including certain script-writing techniques, rhythms and meters we had spent yeats perfecting.

You want a hundred copies? There were far cheaper places than us, and we didn’t want to risk our reputation and your trust in us with an attempt to make a quick buck by hooking up a couple of VHS machines and given you muddy copies, or burning single DVD’s with paper labels that only worked on SOME DVD plsyers.

Put another way, if you want to hire us, you want to hire us, not our equipment.

And our most successful professional relationships are built on that fact, and the trust it implies.

Louis C.K. and Creative Autonomy

Louis C.K. tells the New York Times about his unique and creatively successful relationship with the FX Network. Of particular interest is his negotiations for doing the pilot, and what that revealed about the FX network’s unique approach to creative types.

Pair that with his recent comedy special sold direct to the fans and you have a textbook case of creative control paired with financial success.

By the way, he not only stars in Louis, he writes, directs, and EDITS it (on Final Cut Pro).

He is the “showrunner” and more.

Here’s a guy who has a vision and is loyal to it– a prescription for success.

FX Logo for "Louis" series

 

Interestingly, he had less luck (and control) with his prior series, “Lucky Louis”, on HBO of all places.

I recommend both series.

The Corporate Communications Choice: Creativity or Committee

Let me first say that I’ve been around the block. If I were a tree, I’d have 62 rings… Of hell.

And in February, I’ll have been doing this– this being creating visual communications projects– for 40 years. Slide Shows, museum events, audio-visual theater in the round, multi-screen extravaganzas, video in all its permutations, wide screen meetings, business theater, web video, interactive DVD’s, you name it. (Go ahead name it– I’ll wait—- yup, did that too.)

So, I’ve created a lot of media. Yes, that was my job. Create. Analyze a communications need, through research, meetings, reading, talking and listening, and finally, offering a solution that would accomplish the change necessary. I was right on the money about 94% of the time (that’s an educated guess; I’m guessing I was probably involved in nearly 1000 various projects throughout the years, some as a creative director, sone as writer, some hands on. Generally, because I either owned the company producing, or because I was a high level executive with the company producing, I had final responsibility for sduccess or failure. I took that pretty seriously.

But not always. Contract corporate communications– where a company executive or a communications or video department executive hires outside assistance– is a very complex thing. Some companies have media departments that produce much of what they do internally and hire out turnkey responsibility only occasionally. Others develop a relationship with a producer (or to make it even more complex, an ad agency) and rely on them to create solutions and accept responsibility, which CAN be two different things.

Corporates can choose to be their own producer– hire a writer, shooter, editor, graphics, editor, etc. Or they can hire me (alright, and thousands of other like me.)

When my partner Ric Sorgel and I began, we had the advantage of being early adopters of a technology– slide shows. But out love of the technology did not blind us to wanting to just play with the toys. We wanted to make complete, stand-alone, hey ma, we did this ourselves shows. The technology was so new (and the budgets compared to 16mm film so enticing to potential clients) that we were busy almost from the start. The clients– had no idea what we did or ow we did it, they only knew the end result. Despite our having conceived, outlined, written, shot, done interviews, created soundtracks and edited them altogether, the clients first question after applauding the show was– “What camera did you use?”

I wonder if Hemingway ever got the question, “What typewriter do you use?”

This syndrome continues to today. Avid or Final Cut? Red or Canon DSLR? Mac or PC?  Final Draft or Movie Magic Screenwriter? (or Word with two columns?)

The questions are more complicated because video has become part of the language of communications, movable type was to the book. And the tools of video are more affordable. Thus, everyone’s a director / shooter, everyone’s a producer, everyone’s a creative. And almost anything can be seen by anyone… i.e., YouTube.

But pens and pencils and typewriters were used for many things– grocery lists, love letters, invoices, instruction manuals, summons, and, yes, novels, great and not-so-great. So, was the grocery list writer considered an “author?” Is anyone with a camera or web access a “creative?”

Add to that the interactive world– iPhones, Twitter, SMS, GotoMeeting/Seminar.com, chat groups on Facebook and LinkedIn, and we can be connected all the time! We can live, therefore, in a virtual committee. I’m not talking about production teams, where everyone has a specific role.

I’m talking about virtual groupthink, where quiet time vanishes and creative ideas are ground by a group of peers into sausage. I know, you like sausage, but is it really good for you?

There is a way to be successful on both sides of the fence in corporate communications. I’ve made enough mistakes to know how. In these pages, over the next few months, I’ll share– wait, I hate that word– I’ll provide– for free– ideas on how to avoid the sausage of creativity and allow the prime grade AAA meat  to sizzle.

 

Huh?

Oh– what this is about.

Well, I began doing creative stuff for pay on February 1st, 1972. I have a few thoughts on how to encourage, develop, nurture, sustain and even monetize the creative soul in or for a corporate environment.

I also have some ideas on how to add creative secret sauce to our videos, whether you work in-house, on contract, or for your own devilish purposes.

So, excelsior! Let’s learn from each other!

But no committees.